1. Who can purchase products from LEEBSL?
Our products are intended for adults only. You must be at least 18 years old, or meet the applicable legal age requirement in your jurisdiction, to purchase products from our website.
2. What products does LEEBSL offer?
LEEBSL offers adult personal-use products, including male pleasure products such as masturbators and related accessories.
3. Where do you ship?
We currently ship orders within the United States only. We do not currently offer international shipping.
4. How long does shipping take?
Orders are generally processed within 1–3 business days. Standard delivery generally takes approximately 3–7 business days after shipment.
Delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances.
5. Which shipping carriers do you use?
Depending on the order and destination, we may use USPS, UPS, or FedEx.
6. Is my package discreet?
Yes. Because our products are personal adult products, orders may be shipped in discreet, plain outer packaging. We aim to avoid unnecessary product information on the outside of the package.
7. Can I return a product after using it?
For hygiene and safety reasons, used or opened personal-use products may not be eligible for return.
Products that have been used, contaminated, damaged, altered, or are no longer suitable for resale may not be accepted.
8. What if I receive a defective or damaged product?
Please contact us at [email protected] as soon as possible. Include your order number and, when appropriate, photos or other information showing the issue.
After review, we may provide a replacement, refund, or another appropriate solution.
9. Who pays return shipping?
For confirmed quality issues, manufacturing defects, or incorrect items sent by us, LEEBSL LLC will cover reasonable return shipping costs.
For returns unrelated to product quality or fulfillment errors, the customer is generally responsible for return shipping costs.
10. How long do refunds take?
After an approved return is received and inspected, the refund is generally issued to the original payment method within 3–5 business days.
The time for the funds to appear in your account may vary depending on your bank or payment provider.
11. Can I change or cancel my order?
If you need to change or cancel an order, contact us at [email protected] as soon as possible.
We cannot guarantee that a change or cancellation can be made after an order has entered processing or shipment.
12. What payment methods do you accept?
Available payment methods are displayed during checkout. Payments may be securely processed through third-party payment providers.
13. Do you store my complete credit card information?
We do not intentionally store complete payment card numbers or CVV security codes on our own systems. Payment information may be processed by third-party payment providers.
14. What should I do if my tracking says “Delivered” but I cannot find my package?
Please first check around your delivery location, with household members, neighbors, building management, and the applicable shipping carrier.
If you still cannot locate the package, contact us at [email protected] and provide your order and tracking information.
15. How can I contact LEEBSL?
For questions about products, orders, shipping, returns, or refunds, please contact:
LEEBSL LLC
29931 GALLATIN RIVER LN
KATY TX 77494
United States
Email: [email protected]