At LEEBSL LLC, we want customers to receive their orders in good condition. Because our products are personal-use adult products, special hygiene restrictions apply to returns.
1. Return Eligibility
Customers may request a return for an eligible product within 30 days of delivery.
To qualify for a return, the product must:
- Be unused;
- Be in its original condition;
- Be in its original packaging;
- Include all original accessories and components;
- Not show signs of use, damage, contamination, or alteration;
- Remain suitable for resale.
2. Hygiene Restrictions
For health and hygiene reasons, used, opened, or otherwise handled personal-use products may not be eligible for return.
Any product that has been used, contaminated, damaged, modified, or otherwise cannot reasonably be resold may be refused for return.
This restriction does not limit any rights that cannot legally be excluded under applicable law.
3. Defective or Damaged Products
If you receive a defective, damaged, or incorrect product, please contact us at [email protected] as soon as reasonably possible.
Please include:
- Order number;
- Description of the issue;
- Photos or other information reasonably necessary to evaluate the problem.
After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution.
4. Non-Quality Returns
For returns that are not related to a product defect, damage, or fulfillment error, the customer is generally responsible for return shipping costs.
The product must meet the return eligibility requirements described above.
5. Quality-Related Returns
If a product is confirmed to have a manufacturing defect or if we sent the wrong item, LEEBSL LLC will cover reasonable return shipping costs.
6. Return Authorization
Customers should contact [email protected] before sending a product back.
Unauthorized returns may experience delays or may not be accepted.
7. Refund Processing
Once an approved return is received and inspected, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method within 3–5 business days after the returned product has been received and approved.
The time required for the refund to appear in the customer’s account may vary depending on the customer’s bank or payment provider.
8. Final Sale and Ineligible Items
The following items may not be eligible for return:
- Used products;
- Opened personal-use products where return would create a hygiene or safety concern;
- Products damaged by the customer;
- Products altered or modified after delivery;
- Products missing essential components;
- Products that have been contaminated;
- Products that are no longer suitable for resale.
9. Exchanges
If an eligible product is defective or incorrectly shipped, we may offer a replacement where appropriate.
Availability of replacement products is subject to inventory.
10. Contact Us
For return or refund assistance:
LEEBSL LLC
29931 GALLATIN RIVER LN
KATY TX 77494
Email: [email protected]